Contact Our Customer Support Team
We are committed to providing exceptional customer service to our valued players across New Zealand. Our dedicated support team is available to assist you with account inquiries, payment processing, game-related questions, and responsible gambling guidance. Whether you need immediate assistance or have detailed concerns, we offer multiple communication channels to ensure your queries are resolved promptly and professionally.
Available Communication Channels
Our customer support operates through several convenient methods designed to accommodate your preferences and urgency of inquiries. Live online chat provides instant assistance for immediate concerns and is accessible directly through your player dashboard. For detailed documentation or complex issues, email correspondence remains our most comprehensive communication method at [email protected].
Phone support is available at 09-555-0147 during standard business hours, Monday through Sunday from 9:00 AM to 11:00 PM NZDT. Our telephone representatives can assist with account verification, withdrawal processing, and technical difficulties.
- Prepare your account details and relevant transaction information before contacting support
- Clearly describe your inquiry or concern to expedite resolution
- Maintain respectful communication with our support representatives
- Allow reasonable response time based on your chosen communication method
Last updated: January 18, 2026