Cookie Policy
This Cookie Policy explains how our online casino platform operating in New Zealand uses cookies and similar tracking technologies to enhance your gaming experience, ensure platform security, and comply with applicable New Zealand privacy legislation. By accessing our services, you acknowledge and consent to the use of cookies as outlined in this policy, which forms an integral part of our overall privacy framework and terms of service.
Last updated: January 28, 2026
What Are Cookies and How We Use Them
Cookies are small text files stored on your device when you visit our casino platform. These files contain information that helps us recognize your browser, remember your preferences, and provide personalized gaming experiences. In the context of online gambling services in New Zealand, cookies serve multiple essential functions including fraud prevention, responsible gambling monitoring, and compliance with regulatory requirements under the Gambling Act 2003 and Privacy Act 2020.
We utilize cookies to maintain session security, track your gaming preferences, implement responsible gambling tools, process payments securely, and ensure compliance with New Zealand’s anti-money laundering regulations. Our cookie implementation follows industry best practices for online gambling platforms while respecting your privacy rights as outlined in New Zealand privacy legislation.
Types of Cookies We Deploy
Our platform employs several categories of cookies, each serving specific functions essential to online casino operations:
- Essential Cookies: These are fundamental for platform functionality, enabling secure login processes, maintaining gaming sessions, processing deposits and withdrawals, and ensuring compliance with New Zealand gambling regulations. Without these cookies, core casino features would not operate properly.
- Security Cookies: These protect against fraudulent activities, unauthorized account access, and suspicious betting patterns. They help us identify potential security threats and maintain the integrity of gaming sessions in accordance with New Zealand’s cybersecurity standards.
- Functionality Cookies: These remember your language preferences, currency settings, game favorites, and display options. They enhance your gaming experience by personalizing the platform interface according to your previous choices and preferences.
- Performance Cookies: These collect anonymous data about platform usage, game popularity, loading times, and technical performance. This information helps us optimize our services and improve overall user experience for New Zealand players.
- Responsible Gambling Cookies: These monitor gaming patterns, track deposit limits, session durations, and implement cooling-off periods as required by New Zealand’s responsible gambling framework and our commitment to player protection.
- Marketing Cookies: These track promotional campaign effectiveness, bonus preferences, and communication preferences. They help us provide relevant offers while respecting your marketing communication choices and New Zealand’s advertising regulations.
Third-Party Cookies and Partners
Our platform integrates with various third-party services essential for online casino operations in New Zealand. These partners may place their own cookies on your device to provide services such as payment processing, game content delivery, fraud prevention, and regulatory compliance monitoring.
Key third-party cookie providers include payment processors for secure transactions, game developers for slot and table game content, security vendors for fraud detection, analytics providers for performance monitoring, and compliance services for regulatory reporting. Each third-party partner operates under strict data protection agreements and must comply with New Zealand privacy laws.
We regularly review our third-party relationships to ensure they meet our security standards and comply with applicable New Zealand regulations. You can find detailed information about specific third-party cookies in your browser settings or by contacting our support team.
Cookie Management and Your Control Options
You have several options for managing cookies on our platform. Our cookie preference center allows you to accept or decline non-essential cookies while maintaining essential functionality. You can access these settings through your account dashboard or the cookie banner that appears during your first visit.
Your browser also provides cookie management tools. Most modern browsers allow you to view, delete, or block cookies entirely. However, blocking essential cookies may impact your ability to access certain casino features, make deposits or withdrawals, or maintain secure gaming sessions.
We respect your choices regarding cookie preferences and provide clear mechanisms for updating your selections. Changes to your cookie preferences may take effect immediately or during your next login session, depending on the type of cookies involved.
Browser-Specific Cookie Controls
Each major browser offers different methods for managing cookies. Here are instructions for the most commonly used browsers among New Zealand users:
- Chrome: Navigate to Settings > Privacy and security > Cookies and other site data. Here you can view, delete, or block cookies from our platform or all websites. You can also set exceptions for specific sites.
- Firefox: Go to Options > Privacy & Security > Cookies and Site Data. Firefox allows detailed cookie management including the ability to clear data for specific sites or time periods.
- Safari: Access Preferences > Privacy > Manage Website Data. Safari provides options to block all cookies, allow cookies from visited websites only, or allow cookies from all websites.
- Edge: Click Settings > Privacy, search, and services > Cookies and site permissions. Edge offers comprehensive cookie management including tracking prevention features.
- Mobile Browsers: Cookie management on mobile devices varies by browser and operating system. Generally, look for privacy or security settings within your mobile browser’s menu system.
Data Retention and Cookie Lifespan
Different cookies have varying lifespans based on their purpose and legal requirements. Session cookies expire when you close your browser, while persistent cookies remain until their expiration date or until you delete them manually. Essential security cookies may have longer retention periods to maintain account protection and fraud prevention capabilities.
Responsible gambling cookies are retained according to New Zealand regulatory requirements and our internal player protection policies. These may persist for extended periods to effectively monitor gaming patterns and implement necessary interventions when required.
Marketing and analytics cookies typically have shorter lifespans and are regularly refreshed to ensure accuracy and relevance. We regularly review and update cookie retention periods to balance functionality requirements with privacy considerations and regulatory compliance.
Privacy Rights and Contact Information
Under New Zealand’s Privacy Act 2020, you have specific rights regarding your personal information, including data collected through cookies. These rights include access to information about cookie usage, correction of inaccurate data, and in certain circumstances, deletion of personal information collected through cookies.
You may request information about the cookies we use, how they collect and process your data, and which third parties receive this information. We provide detailed responses to privacy inquiries within the timeframes required by New Zealand law.
If you have concerns about our cookie practices or wish to exercise your privacy rights, contact our Data Protection Officer through your account dashboard or our customer support channels. We take all privacy inquiries seriously and work to resolve concerns promptly and transparently.
This Cookie Policy may be updated periodically to reflect changes in our practices, technology developments, or regulatory requirements. We will notify users of significant changes through our platform or direct communication methods. Continued use of our services after policy updates constitutes acceptance of the revised terms.